Felt in Nepal is a leading felt industry in Nepal who manufactures, wholesale and export all kind of handmade felt product like, felt bag, mat, shoes, key ring, ball mat, felt key ring, decorative items, necklace, purse, hats, slipper, puppets, and ball.
We pay close attention to how Personal Information is used and shared, and we use Personal Information sensibly.
We act as a service provider to our customers and may process and store on behalf of our customers Personal Information that our customers collect about third parties. We do not own that Personal Information.
Collection of Personal Information
The Personal Information we gather from you helps us learn about our customers and potential customers. We use this information to better tailor the features, performance and support of our products, and to contact you from time to time about with information and offers about our new products.
Personal Information You Provide to Us
We collect Personal Information that you submit to us voluntarily. The Personal Information we collect includes, but is not limited to, the following: name, mailing address, Web address, telephone number, e-mail address, and information contained in any e-mail or other communication you send to us or information you give to us in any other way.
Disclosure of Personal Information
Disclaimer of Liability
The material on www.nepalcraftshop.com is for general informational for selling purposes only. Felt in Nepal disclaims all warranties, express or implied, with regard to the information accessed from or via this service or internet including but not limited to all implied warranties or merchant ability or non infringement. Felt in Nepal or does not assume any legal liability or responsibility for the accuracy, completeness or usefulness of any information, product or other material accessible from the service. In no event shall Felt in Nepal or be liable for any special, indirect or consequential damages or any damages whatsoever resulting from the use, data, or profits whether in an action of contract or otherwise arising out of or in connection with the use or performance of the information of this service or the internet generally. Any material contained on this service may include inaccuracies or errors. The information provided on this service is provided on an "as is" basis and "as available" basis without warranties of any kind, either expressed or implied, including but not limited to warranties of title, non-infringement or implied warranties of merchant ability or fitness for a particular purpose. All users of this service agree to hold harmless Felt in Nepal or and its principals and owners from any claims whatsoever, including losses, expenses, and reasonable attorney fees arising from the use of this service. No advice or information given by Felt in Nepal or shall create any warranty. Reproduction of any material contained in this website is prohibited.
Notify us of any manufacturing defects, damages or wrong item(s) supplied, within 7 days from the date of delivery, and we will issue a replacement to you at no extra cost in your next order. Email us images of "defects/damage" before returning the item(s).
You can send the return to our logistic center which is close to you:
Customers will be responsible for all return shipping costs. We inspect all returned items and issue refund only after confirming it.
Notes. Insignificant manufacturing imperfections are not defects as many of the processes are done by hand.
If the outer packing is damaged or tampered with, do verify the items quality and quantity with invoice before accepting the package from the courier agency. In case of any discrepancy, either refuse to accept delivery or accept delivery only after putting suitable remark on the proof of delivery.
So that we can pursue the matter with the courier company for refund. Once courier has approved and paid the claim to us, we will forward the applicable amount to you. Please note that 99% of shipments have no problem at all.